Can Investigators Access Hotel CCTV & Records in Thailand?

July 15, 2025 - Reading time: 8 minutes
Updated: July 15, 2025

Quick takeaway: We can attend a venue, interview staff and ask for CCTV or booking logs, but there is never a guarantee that records will be shared. Your fee covers our time, travel and expertise - not a promised result.

Why clients request this service

Suspected infidelity during a partner’s trip
Need to confirm who shared a hotel room or apartment
Checking dates, companions or extra guests on bookings

Common misconceptions

Many people assume a private investigator can simply “pull” CCTV or booking data on demand. In reality:

Hotels, condos and serviced apartments are not obliged to share footage unless there’s a police order or warrant.
Most CCTV systems overwrite their data after 7 to 60 days.
Getting cooperation depends heavily on timing, staff, and the story being used.

What Bangkok Investigators can actually do

Visit the location in person (Bangkok, Pattaya, Phuket, Chiang Mai and beyond)
Use carefully planned cover stories to interview receptionists, security, cleaners and managers
Request CCTV footage or booking records (in writing or face to face)
Document all efforts in a detailed report with names, dates and comments

Success stories (results vary)

We’ve had cases where:

Lobby footage clearly showed a couple checking in together
A manager quietly printed out a guest list showing an additional name on the booking
Night staff casually described a subject’s late‑night visitor

These results come from experience, preparation and a bit of luck. They are possible, but never guaranteed.

Costs

For in‑person site visits in Bangkok, Pattaya or Phuket, fees start from 11,500 THB including tax. Prices rise for after‑hours work, complex cover stories or multiple locations. You’ll always get a clear quote first.

Extended hotel stays for deeper investigation

One quick visit isn’t always enough. In bigger cases we can book an agent into the hotel overnight. That lets us:

Talk with staff on different shifts
Approach cleaners, reception and security naturally
Build rapport and pick up useful detail about guest activity

This can beat a short site visit, but it still carries no guarantee. If you want the strongest proof, real‑time surveillance is best.

Live surveillance = better odds

Gathering evidence after the fact is harder. Whenever possible, instruct us before the suspected meeting. Our teams can follow the subject discreetly and record video or stills, making later hotel enquiries far more productive.

Frequently Asked Questions

Can you guarantee you will get the CCTV or booking records?

No. We can make the request, but the decision is up to the property. Your fee pays for our effort and time - not a promised outcome.

How long do Thai hotels usually keep CCTV?

Recordings are normally recycled after 7 to 30 days. The sooner we act, the better the chance the footage still exists.

Can you phone or email the hotel instead of going there?

Remote requests rarely work. Face‑to‑face contact gives us a far better chance of persuading staff.

What info do you need from me?

Full name of the subject, dates of stay, hotel name, room number if known, booking emails, receipts or any photos.

What if the staff say no?

We’ll still document everything. You’ll get a report showing who we spoke to, what was said, and our advice on next steps.

Is live surveillance better than site visits?

Yes. Catching someone in real time gives stronger evidence and often makes hotel staff more willing to cooperate later.

If you accept the uncertainty involved and still want to proceed, contact Bangkok Investigators for a private consultation.

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